Terms and Conditions

Terms and Conditions


Last Updated: 18 October 2025


Please read these Terms and Conditions (the “Terms”) and our Privacy Notice carefully. They govern your use of the Toastly.app website and services operated by Noteq N.V. (“Toastly,” “we,” “us,” or “our”). Toastly provides AI-assisted tools that help users create personalised speeches and related content. Together, the website, our services, and any content generated for you based on your inputs (“Generated Content”) are referred to as the “Services.”

1. Agreement to Terms


By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services. If you are using the Services on behalf of an organisation, you represent and warrant that you have authority to bind that organisation, in which case “you” and “your” refer to that entity.


2. Privacy Notice


Please review our Privacy Notice to understand how we collect, use, share, and protect personal data, and the choices available to you.


3. Changes to these Terms or the Services


We may update these Terms from time to time. When we make material changes, we will update the “Last Updated” date and may provide additional notice (e.g., a banner or email). Your continued use of the Services after changes become effective constitutes acceptance of the updated Terms. We may change, suspend, or discontinue any part of the Services at any time.


4. Who May Use the Services


You may use the Services only if you are 18 years or older, capable of entering into a binding contract, and not barred from using the Services under applicable law. Certain features may require an account. You must provide accurate, complete, and current information and keep it up to date. You are responsible for all activity under your account and must keep your credentials secure.


5. Feedback


We love ideas. If you submit feedback, comments, or suggestions (“Feedback”), you grant us a non-exclusive, perpetual, irrevocable, royalty-free licence to use the Feedback for any purpose without compensation to you.


6. Payments and Refunds


(a) Payments. Some parts of the Services require payment. When you purchase digital goods or access (collectively, “Goods”), you authorise us (or our payment processor) to charge your selected payment method for the applicable amounts, including taxes. You represent that you are authorised to use the payment method and that the information you provide is accurate.


(b) Pricing & Currency. Prices are typically shown in your local currency; however, billing currency may vary by region and payment method. Where required, VAT/sales tax will be calculated and displayed at checkout.


(c) Refunds. Unless stated otherwise at purchase, you may request a full refund within ten (10) calendar days of your initial purchase. After that window, purchases are final. We may cancel a transaction and issue a refund if an unexpected issue occurs during processing. To request a refund, contact info@toastly.app and include your order details. Our separate Refund Policy (if provided) forms part of these Terms.


7. Your Content and Generated Content


(a) Your Content. Our Services may allow you to submit or upload text, stories, prompts, and other materials (“User Content”). You retain ownership of your User Content. You are solely responsible for it and for ensuring that it does not infringe any rights or violate any law.


(b) Licence to Your Content. You grant Toastly and our service providers a non-exclusive, worldwide, royalty-free licence to host, store, process, adapt, and display your User Content solely to provide, operate, secure, and improve the Services.


(c) Generated Content. Subject to your compliance with these Terms and payment of any applicable fees, Toastly grants you a non-exclusive, worldwide licence (with the right to sublicense) to use, copy, modify, adapt, publicly display, distribute, and perform the Generated Content for lawful purposes. You are responsible for reviewing and editing Generated Content; it may contain errors or require tailoring for your audience and context.


(d) Model & Provider Rights. Our Services may rely on third-party AI/ML model providers and infrastructure. Those providers and Toastly retain all rights in their respective systems, models, software, and output-generation processes.


(e) Removal. You may delete User Content via the Services where supported. Backups or cached copies may persist for a limited period in our systems as permitted by law.


8. Acceptable Use


You agree to:


  • use the Services lawfully and in accordance with these Terms and our documentation;

  • respect the rights and privacy of others;

  • avoid introducing malware or interfering with the integrity or performance of the Services; and

  • comply with any usage limits or rate limits we impose.


You agree not to:


  • upload or share content that is illegal, infringing, defamatory, obscene, hateful, or otherwise harmful;

  • attempt to reverse engineer, extract model weights, or discover source code;

  • scrape or harvest data from the Services without our prior written consent;

  • circumvent security, authentication, or usage controls;

  • mislead others that AI-generated content is purely human-authored, where such disclosure is required by law; or

  • use the Services to generate spam, disinformation, or content for unlawful activities.


We may (but have no obligation to) monitor use of the Services and remove or disable access to content that violates these Terms.


9. Intellectual Property


Except for User Content and Generated Content licences expressly granted above, the Services and all related intellectual property are owned by Toastly or our licensors and are protected by copyright, trademark, and other laws. You must not remove, alter, or obscure any proprietary notices.


10. Third-Party Links and Resources


The Services may reference third-party sites, tools, or resources. We are not responsible for their content, policies, or practices. Your use of third-party resources is at your own risk and subject to their terms.


11. DMCA / Copyright


We respect intellectual-property rights and respond to notices of alleged infringement in accordance with applicable law. Repeat infringers’ accounts may be terminated in appropriate circumstances.


12. Suspension and Termination


We may suspend or terminate your access to the Services at any time if you breach these Terms, create risk or possible legal exposure for us, or for any other reasonable business reason. Upon termination, Sections intended to survive (including payment obligations incurred before termination, IP provisions, disclaimers, limitations of liability, and governing law) will remain in effect.


13. Disclaimers


THE SERVICES (INCLUDING GENERATED CONTENT) ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not guarantee that the Services will be uninterrupted, secure, error-free, or that Generated Content will meet your specific needs without review or editing.


14. Indemnity


You will indemnify and hold harmless Toastly, our affiliates, service providers, and our respective officers, directors, and employees from any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Services; (b) your User Content; or (c) your violation of these Terms or any applicable law.


15. Limitation of Liability


TO THE MAXIMUM EXTENT PERMITTED BY LAW, TOASTLY AND OUR LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNTS YOU PAID TO US FOR THE SERVICES IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR EUR 100 IF NO SUCH PAYMENTS WERE MADE.


Some jurisdictions do not allow certain limitations; in those cases, the above limitations apply to the fullest extent permitted.


16. Dispute Resolution


Consumers in the EEA/UK/Switzerland. Nothing in this Section deprives you of mandatory consumer protections under the law of your habitual residence. If a dispute arises, please contact us first at info@toastly.app. If not resolved, you may bring proceedings in the courts described in Section 17.


United States residents (only). If you reside in the U.S., you and Toastly agree to resolve disputes individually by binding arbitration (and not in court) to the extent permitted by applicable law. The arbitration will be administered by the AAA under its Consumer Arbitration Rules. Class actions are not permitted. You may opt out of arbitration within 30 days of accepting these Terms by emailing info@toastly.app with “Arbitration Opt-Out” in the subject line and your full name and the email associated with your account in the body.


17. Governing Law and Venue


Except where local consumer law requires otherwise:


  • These Terms and any non-contractual obligations arising out of or in connection with them are governed by the laws of the Netherlands.

  • The courts of the Netherlands (with Amsterdam as the chosen venue) will have exclusive jurisdiction over any dispute that is not subject to arbitration under Section 16.


18. General


These Terms constitute the entire agreement between you and Toastly regarding the Services and supersede any prior agreements. If any provision is held invalid, the remaining provisions will remain in full force. You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, or sale of assets. Our failure to enforce any provision is not a waiver.

19. Contact Us


Toastly.app

Operated by Noteq N.V.

Woerden 3445 CJ

Netherlands


📧 info@toastly.app